Terms of Order and Delivery

KOTONA-KAUPAT: ORDER AND DELIVERY TERMS AND CONDITIONS

General

Kotona-kaupat is an online store where you can buy, for example, interior design and home products. The online store is operated by A-lehdet Oy ("A-lehdet"), which also acts as the seller of the products offered in the online store ("Products"). The order terms become binding on the parties when the customer ("Customer") places an order in A-lehdet's online store at https://kaupat.meillakotona.fi ("Service"). Further information on order terms, such as placing and paying for an order and rights under consumer protection law, is available. Customers under 18 years of age require parental consent to order. Please familiarise yourself with the terms and conditions.

Provision and use of the online service

Provision of the Service. The Service is generally available 24 hours a day, unless otherwise stated for a specific section of the Service, such as chat or customer service. A-lehdet does not give any express or implied warranties regarding the operation or features of the Service and does not guarantee that the Service will operate without interruptions and errors. A-lehdet always has the right, if it so wishes, without liability for compensation, to cease providing the Service in whole or in part, and the right to temporarily disable the Service or part of it for maintenance or other reasons.

Use of the Service. The Customer is granted a limited right to use the Service in accordance with these terms. The Customer is responsible for the acquisition, installation, maintenance, and costs of the hardware, software, and data communication and transmission connections required for the use of the Service.

Registration. The Customer can place orders without registration or as a registered user. The ID created during registration is personal and must not be disclosed or revealed to a third party. The Customer is responsible for all use and orders made with the ID. If the ID is lost or falls into the hands of an unauthorised third party, the Customer must immediately notify the Service's customer service.

Products and ordering

Products. A-lehdet sells interior design and home products in the Service. A-lehdet is responsible for the sale of the Products to the Customer.

Placing an order. An order for a Product can be placed through the Service. A contract for the Product is formed between the Customer and A-lehdet in accordance with these order terms. The Customer understands and accepts that the order involves an obligation to pay.

Order confirmation. A-lehdet sends an order confirmation to the email address provided by the Customer.

Delivery

Delivery confirmation. When the order is shipped, the Customer receives a delivery confirmation to their email address. The delivery confirmation includes a tracking number with which the Customer can track the progress of the shipment.

Delivery. Products ordered from the Service are delivered to a carrier's pickup point or to the home address, depending on which partner's warehouse the Products are shipped from. The final pickup point for delivery may change for reasons beyond the Service's control, such as congestion at individual pickup points. The order will be charged the order-specific delivery fee indicated in the Service. The amount of the delivery fee varies by product category. If the order contains several Products, the delivery fee will be the highest of the delivery fees for the product categories included in the order. Free delivery may also be offered for Products, or free delivery may be a benefit of a campaign organised in the Service.

Delivery time. Delivery time depends on the Product, its availability, and the delivery address. An estimated delivery time is provided with the product description. If the ordered Product is temporarily out of stock, the Product will be delivered as soon as it is available again. If the ordered Product is not available at all, the Customer will be fully reimbursed for the price already paid for the ordered Product, and the purchase will be considered cancelled for that Product.

Delivery restrictions. Products are delivered to mainland Finland. Currently, orders are not delivered to Åland.

Prices and payment

Prices. Product prices are shown with the product descriptions. Prices include VAT. The contract is formed according to the prices at the time of order. A-lehdet reserves the right to cancel an order if there is an obvious price error in the Product that the Customer should reasonably have understood to be incorrect.

Payment. Products and their shipping costs are paid at the time of order. The payment and financing service related to online banking payments is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj purchases the payment and remits it to A-lehdet. For the Customer, the service works just like traditional online payment. The recipient of the payment will be Paytrail Oyj, business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, telephone: 0207 181830.

Right of cancellation

Right of cancellation. Under consumer protection law, the Customer has the right to cancel an order made in distance selling within fourteen (14) days of receiving the Product. The Product must be returned without delay, no later than fourteen (14) days after sending the cancellation notification. The returned Product must be in marketable condition and unused, and the packaging must be intact. A-lehdet has the right to charge the Customer for return costs. If the Customer cancels the order, the payment will be refunded to the Customer in accordance with consumer protection law. Return instructions are available from the Service's customer service.

Lack of right of cancellation. According to consumer protection law, the right of cancellation does not apply to, for example, a Product that can quickly spoil or expire, or a Product that is manufactured or modified according to the Customer's requirements or clearly customised for personal needs. Insofar as it concerns a service product, such as an electronically delivered course, there is no right of cancellation if the service has been fully performed or the electronic delivery of digital content has begun before the end of the cancellation period due to the consumer customer's request or consent, and the consumer customer has been informed of the lack of right of cancellation in such a case. In the case of sealed cosmetics, there is generally no right of cancellation if the product has been opened. In addition to the above examples, other restrictions on the right of cancellation described in the consumer protection law also apply to the right of cancellation.

Exercising the right of cancellation. The Customer can exercise their right of cancellation by making a notification on the Service's return page at https://kaupat.meillakotona.fi/pages/palautus or by using the cancellation form available in the Service.

Unclaimed product. Products will be returned to A-lehdet if they have not been collected by the announced deadline. Returning a Product without a separate notification or failing to collect a package is not sufficient for cancellation according to consumer protection law. We reserve the right to charge for costs incurred in handling an unclaimed shipment, such as return delivery costs and handling costs. If the Customer wishes to cancel a distance selling contract and return a Product, the Customer must first collect the package and then make the cancellation as described above.

Data protection

Processing of personal data. A-lehdet processes the Customer's personal data in accordance with the Service's privacy policy and cookie practices.

Complaints and liability for damages

Complaints in case of errors. If the Product has not been delivered, the Customer has received the wrong Product, or the Product is damaged, please contact A-lehdet customer service as soon as possible, whose contact details can be found at the end of these terms.

A-lehdet's liability. A-lehdet's liability for the Service is primarily limited to re-delivering the Service. A-lehdet's liability for Products is limited to re-delivering the Product or, if that is not possible, alternatively to refunding the price paid for the Product. However, the A-lehdet's liability described above does not limit the rights of the Customer under mandatory consumer protection legislation.

Other terms

Terms of Use. The use of the Service is also subject to A-lehdet's terms of use.

Changes. We are constantly developing our operations and service offerings, which may necessitate changes to these order terms. We will notify of changes to the order terms before they come into effect in the Service. Amended order terms will apply to all new orders placed after the effective date of the change.

Force majeure. The parties shall be released from their contractual obligations for such time and to such extent as the non-fulfillment of contractual obligations is due to force majeure. A force majeure event is considered to be an unusual and affecting event occurring after the conclusion of the contract that prevents the fulfillment of the contract, is independent of the parties, and whose effects cannot reasonably be avoided or overcome. Such an event includes, for example, war, rebellion, requisition, interruption of energy supply, labour dispute, fire, thunderstorm or other natural phenomenon, or another similar and unusual cause beyond the control of the parties.

Applicable law. These terms are governed by Finnish law, excluding its choice of law rules.

Resolution of disputes. We primarily aim to resolve any disputes through negotiation. Disputes that cannot be resolved amicably through negotiation will be heard in the Helsinki District Court. Alternatively, the Customer may also file a lawsuit in the competent district court determined by their domicile. As a consumer, the Customer also has the option to refer a dispute to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before referring the matter to the Consumer Disputes Board, you must contact the consumer advisory service of the magistracies (www.kuluttajaneuvonta.fi).

Contact information. The Service is provided and the Products are sold by:

A-lehdet Oy
Business ID: 1708790-7
Email: kaupat@meillakotona.fi
Visiting address: Risto Rytin tie 33, 00570 Helsinki
Postal address: 00081, A-lehdet
Phone: (09) 759 6600 (customer service), (09) 759 61 (switchboard)

Customer service. The Customer can contact our customer service for matters related to orders. Our customer service contact details are: (09) 759 6600 and kaupat@meillakotona.fi.

Last updated 20.4.2026.

CANCELLATION INSTRUCTIONS

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which the goods are received. Insofar as it concerns a service or electronically delivered digital content, the cancellation period expires 14 days after the contract has been concluded.

To exercise the right of cancellation, you must inform us (A-lehdet Oy, Business ID: 1708790-7, Risto Rytin tie 33, 00570 Helsinki, 00081, A-lehdet, kaupat@meillakotona.fi) of your decision to cancel this contract by a clear statement (e.g., by email). You may use the attached cancellation form, but it is not obligatory. You can also fill in the cancellation form and submit it or any other clear statement electronically on our website https://kaupat.meillakotona.fi/pages/palautus. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g., by email) without undue delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract.

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

 

Ordered on (*)/received on (*)

 

Name of consumer(s) (*)

 

Address of consumer(s) (*)

 

Signature of consumer(s) (*) (only if this form is notified on paper)

 

Date

 

(*) Delete as appropriate.